Terms & Conditions
These Terms & Conditions govern your access to and use of the House of Vines/Casa das Videiras website, as well as any direct enquiry, reservation or booking made through this website.
By using this website, submitting an enquiry, or making a booking through it, you confirm that you have read and accepted these Terms & Conditions, our Privacy Policy and Cookie Policy. If you do not agree to them, you should not use this website or complete a booking through it.
For the purposes of these Terms, “House of Vines”, “we”, “us” and “our” mean the operator and accommodation provider identified on this page on the Service Provider section and on the booking reservation process. “Website” means the House of Vines website and its booking pages. “Guest”, “you” and “your” mean any user of the Website and, where applicable, the person making a booking and all members of that person’s party.
About the Website and our services
The Website is provided for lawful personal and business use in order to learn about House of Vines, check availability, submit enquiries and, where available, make direct reservations for temporary accommodation and related hospitality services.
A booking made through the Website is a reservation for short-stay accommodation only. It does not create a tenancy, lease, permanent residence right, or any other long-term occupancy right.
Eligibility
You may use the Website only if you are legally capable of entering into binding contracts. To make a booking through the Website, you must be at least 18 years old and authorised to make the reservation both for yourself and for all members of your party.
You are responsible for ensuring that all information you provide to us is true, accurate, current and complete.
Website use
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or interfere with the use of the Website by any other person.
You must not misuse the Website. In particular, you must not knowingly introduce viruses, malware or harmful code, attempt to gain unauthorised access to the Website or any related server or database, use automated tools to scrape or extract Website content without our written permission, interfere with the Website’s operation, or use the Website for fraudulent, abusive, defamatory, misleading or unlawful purposes.
We may suspend, restrict or terminate access to the Website at any time if we reasonably believe that these Terms have been breached or that the Website is being used unlawfully or in a way that could harm us, our guests or third parties.
Service Provider
House of Vines/Casa das Videiras (Alojamento Local registration n.º 174594) is operated by Kathrine O'Neill with VAT number 281161119 and address at Estrada do Carapinhal, Carapinhal, Góis 3330-414.
She can be contacted by:
WhatsApp (preferred) / Mobile: +351 969 747 947
Landline: +351 235 035 699
Email address: [email protected]
Accuracy of Website content
We aim to ensure that the information on the Website, including descriptions, photographs, amenities, pricing and availability, is accurate and regularly updated. However, the Website content is provided for general information and booking purposes only.
Photographs and descriptions are intended to give a fair representation of the accommodation, but minor differences may occur from time to time due to maintenance, seasonal changes, upgrades, wear and tear, or circumstances beyond our reasonable control.
We reserve the right to correct any obvious or genuine errors on the Website, including pricing, availability or descriptive errors. If such an error affects your booking before it is confirmed, we may contact you with the corrected information and give you the option to proceed or cancel.
Enquiries, bookings and contract formation
A booking request, enquiry or reservation submitted through the Website does not automatically create a binding accommodation contract.
A binding contract between you and House of Vines/Casa das Videiras is formed only when we accept your booking and send you a written confirmation, or when the booking is confirmed through the Website checkout process and you receive confirmation of that booking.
All bookings are subject to availability, successful payment or payment authorisation where applicable, verification of booking details, and compliance with these Terms.
If a specific cancellation policy, payment schedule, minimum-stay rule, occupancy cap, security-deposit requirement, or property rule is displayed during the booking process or in the booking confirmation, that specific booking information forms part of your contract and prevails over any general wording on this page in the event of inconsistency, except where prohibited by law.
Special requests, including early check-in, late check-out, bedroom configurations, accessibility requests, parking requests, or other preferences, are subject to availability and are not guaranteed unless we confirm them in writing.
Prices, payment and taxes
All prices displayed on the Website should be read together with the booking summary shown before checkout. Unless expressly stated otherwise, prices are shown in the currency indicated on the Website and should be understood together with any taxes, charges, cleaning fees, security-deposit terms or local levies disclosed during the booking process. For example, any local tourist or city tax (imposto municipal de turismo or imposto de estadia), if applicable, is not included in the rates and will be charged separately.
Where a deposit is required, the amount and due date will be shown during booking and/or in the booking confirmation. Where the balance is due later, you must pay it by the due date stated in the booking confirmation. If you fail to make payment on time, we may cancel the booking after giving notice where appropriate.
If a security deposit is required, the amount, collection method, release conditions and possible deductions will be stated during booking or in the booking confirmation. We may apply reasonable deductions, to the extent permitted by law, for damage beyond normal wear and tear, missing items, aggravated cleaning, unauthorised additional guests, or other material breaches of the booking terms or house rules.
Payments made through the Website may be processed by third-party payment providers. By submitting payment details, you confirm that you are authorised to use the selected payment method and that the information provided is correct.
Changes, cancellations and withdrawal rights
If you wish to change or cancel a booking, you should contact us as soon as possible using the contact details provided on the Website or in your booking confirmation.
The cancellation policy shown during the booking process and repeated in the booking confirmation applies to your reservation. Refund eligibility, if any, will therefore depend on the cancellation terms attached to the specific rate or booking you selected.
If you request a booking change, we will try to accommodate it, but changes are subject to availability, the rate conditions of your original booking, and any price difference or additional charges that may apply.
In accordance with applicable consumer law, the statutory withdrawal right that normally applies to many distance contracts does not apply to accommodation services booked for a specific date or period.
We may cancel a booking if payment fails, if the booking was made fraudulently, if essential booking information is materially incorrect, if the booking breaches these Terms, or if we are prevented from providing the accommodation due to events beyond our reasonable control. If we cancel before your stay for reasons within our control and no suitable alternative is agreed, we will refund amounts paid for the cancelled booking.
Check-in, check-out, occupancy and house rules
Check-in and check-out times are those stated on the Website, during the booking process, in the booking confirmation, or in the property information sent before arrival.
Only the number of guests included in the booking confirmation may stay at the accommodation, unless we approve otherwise in writing. You must not exceed the maximum occupancy stated for the property.
You and all members of your party must comply with all house rules made available on the Website, during the booking process, in the booking confirmation, inside the accommodation, or in pre-arrival communications. For clarity, these house rules (covering, among other things, noise, smoking, pets, visitors, parking, rubbish disposal, use of amenities, safety instructions and check-out procedures) will be provided to you and may be requested in advance if needed.
Unless expressly authorised in writing, the accommodation may not be used for parties, events, commercial activity, filming, unlawful conduct, or any activity that may cause nuisance, disturbance, damage, excessive wear, or risk to neighbours or third parties.
For check-in, guests may be asked to provide identification and other information reasonably required to verify the booking, manage the stay, issue invoices or receipts, and comply with applicable legal obligations.
In addition, Portuguese law requires accommodation providers to collect and submit accommodation information for guests who are not Portuguese nationals. Accordingly, foreign guests, including EU and non-EU nationals, must provide valid identification details, such as passport, identity card or residence permit details, at or before check-in. House of Vines/Casa das Videiras will use this information to register the stay with the competent Portuguese authorities through the applicable accommodation bulletin system, currently associated with AIMA/SEF and SIBA, as required by law.
Guest responsibility for conduct and damage
You are responsible for your own conduct and for the conduct of all members of your party, invited visitors and any person you permit to enter the accommodation during your stay.
You must leave the accommodation in a reasonably clean and tidy condition and report any issue, damage or defect to us as soon as possible after becoming aware of it.
You are financially responsible for any loss or damage caused by you or your party beyond normal wear and tear, including damage caused by negligence, reckless conduct, unauthorised use, or breach of the house/Casa das Videiras rules.
If a serious breach occurs, including unlawful behaviour, serious nuisance, intentional damage, unauthorised events, or material breach of these Terms, we may require the relevant guest or the entire party to leave the accommodation immediately, to the extent permitted by law. In such a case, a refund may be refused where legally justified.
Complaints and maintenance issues
If something is wrong during your stay, you should contact us as soon as reasonably possible so that we have a fair opportunity to investigate and, where possible, resolve the issue.
We will make reasonable efforts to remedy reported defects or service failures within an appropriate timeframe, taking into account the nature of the issue and the practical circumstances.
Failure to notify us promptly may affect our ability to resolve the issue and may reduce or eliminate any claim to a remedy where permitted by law.
Website availability and force majeure
We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors. We may suspend, withdraw, restrict or change all or part of the Website for operational, security, legal or maintenance reasons.
We are not responsible for failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including natural disasters, severe weather, fire, flood, utility failures, transport disruption, epidemics, pandemics, government action, labour disputes, war, civil unrest or similar events.
Where a force-majeure event materially affects a booking, we will use reasonable efforts to communicate with you and, where appropriate, discuss rescheduling, credit, refund or other available options, always subject to the circumstances and applicable law.
Third-party websites and services
The Website may contain links to third-party websites, maps, booking widgets, review tools, payment systems or other services operated by third parties. Those services are outside our control.
We are not responsible for the content, policies, availability or security of third-party websites or services. Your use of them is subject to the terms and privacy policies of the relevant third party.
Privacy and personal data
We process personal data in accordance with our Privacy Policy and applicable data-protection law.
By using the Website or making a booking, you acknowledge that we may process personal data necessary for handling enquiries, managing reservations, communicating with guests, complying with legal obligations, protecting legitimate business interests, and, where applicable, processing payments or preventing fraud.
For full information on how we collect, use, store and protect personal data, and on your rights in relation to that data, please read our Privacy Policy.
Intellectual property
Unless otherwise stated, all content on the Website, including text, photographs, branding, logos, graphics, layout and other materials, is owned by or licensed to House of Vines/Casa das Videiras and is protected by applicable intellectual-property laws.
You may access the Website and print or download extracts for your personal, non-commercial use only. You must not reproduce, distribute, modify, republish, commercially exploit or create derivative works from Website content without our prior written permission, except as allowed by law.
Liability
House of Vines/Casa das Videiras is responsible for providing the accommodation and services confirmed in your booking with reasonable care and skill.
Nothing in these Terms removes or limits any legal rights that guests have under applicable law, including mandatory consumer rights.
House of Vines/Casa das Videiras is not responsible for losses, damage, delays or problems caused by events outside our reasonable control, by third-party services or systems, or by the acts, omissions, negligence or rule breaches of guests or other members of their party.
Guests are responsible for their own conduct during the stay and for any damage, loss or extra costs caused by them, their party, their visitors, or anyone they allow to enter the accommodation.
To the extent permitted by law, House of Vines/Casa das Videiras is not responsible for indirect or unforeseeable losses, such as loss of profit, loss of business, loss of data, or other losses that are not a direct and reasonably foreseeable result of our breach of these Terms.
Nothing in these Terms affects any rights that cannot be waived or restricted by contract.
Changes to these Terms
We may update these Terms & Conditions from time to time to reflect changes in the Website, our services, legal requirements or business operations.
The version displayed on the Website at the time of your use of the Website will apply to that use. For bookings, the version in force at the time your booking is made will apply to that booking, unless a change is required by law or expressly agreed with you.
Severability and non-waiver
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.
If we delay or fail to enforce any right under these Terms, that delay or failure does not mean that we waive that right.
Governing law and jurisdiction
These Terms & Conditions are governed by Portuguese law, including applicable Portuguese consumer protection laws. Nothing in these Terms affects any mandatory consumer rights that cannot legally be excluded.
In the event of a dispute, guests are encouraged to contact House of Vines/Casa das Videiras first so that we can try to resolve the matter directly and amicably.
If the dispute cannot be resolved directly, guests may use the competent Alternative Dispute Resolution entity, including the consumer dispute resolution centre applicable to the Coimbra region, where legally available. More information is available on our Consumer Disputes page.
If the dispute is not resolved through direct contact or Alternative Dispute Resolution, any dispute arising out of or in connection with these Terms & Conditions or a booking made through the Website shall be submitted to the competent courts in Portugal, specifically the courts with jurisdiction over the district of Coimbra, unless mandatory consumer law provides otherwise.
Contact
If you have any questions about these Terms & Conditions, a booking, or your use of the Website feel free to use one of this contacts:
WhatsApp (preferred) / Mobile: +351 969 747 947
Landline: +351 235 035 699
Email address: [email protected]
Terms & Conditions last update: 16 June 2026