Privacy Policy
Last updated: June 2026
This Privacy Policy explains how personal data is collected, used, stored and protected when you visit or use the website houseofvinesportugal.pt, make an enquiry, submit a contact form, request information, or make a booking for House of Vines Portugal.
This website is operated for the promotion and management of accommodation services at House of Vines Portugal, Alojamento Local nº 174594, located at Estrada do Carapinhal nº 18, Carapinhal, 3330-414 Vila Nova do Ceira, Góis, Portugal.
1. Data Controller
For the purposes of the General Data Protection Regulation (GDPR), the data controller responsible for the processing of personal data collected through this website and in connection with accommodation services is:
Kathrine Sarena O’Neill
NIF: 281161119
Alojamento Local nº 174594
Estrada do Carapinhal nº 18, Carapinhal
3330-414 Vila Nova do Ceira, Góis, Portugal
Email: [email protected]
2. Personal Data We May Collect
We may collect and process the following categories of personal data, depending on how you interact with us:
Identification and contact details: name, last name, email address, telephone number, address, country of residence and other contact information provided by you.
Booking and stay details: check-in and check-out dates, number of guests, selected room or property, booking preferences, special requests, notes and communication relating to your stay.
Payment and billing information: payment status, amount paid, transaction references, billing details, invoice or receipt information, and other payment-related information necessary to manage your booking.
Guest information required by law: where legally required, we may collect identification details from guests for check-in, accommodation records, tax, accounting or reporting obligations applicable to accommodation providers in Portugal.
Technical and usage data: IP address, browser type, device information, pages visited, dates and times of access, cookie data and similar technical information.
3. How We Collect Personal Data
We may collect personal data in the following ways:
When you use the contact form on the website;
When you make a booking or booking enquiry through the website;
When you communicate with us by email, phone or other means;
When you make a reservation through platforms connected to our booking system, such as Airbnb or Booking.com;
When payments are processed through Stripe;
When technical data is collected through cookies, analytics tools, security tools or the Lodgify platform.
4. Purposes of Processing Personal Data
We process personal data for the following purposes:
To respond to enquiries and contact requests;
To manage bookings, reservations, check-ins and guest communication;
To provide accommodation services and related guest support;
To process payments, deposits, refunds and booking confirmations;
To issue invoices, receipts or other legally required documents;
To comply with legal, tax, accounting and accommodation-related obligations in Portugal;
To prevent fraud, abuse, spam and misuse of the website;
To maintain the security and proper functioning of the website;
To improve the website, booking process and guest experience.
5. Legal Basis for Processing
We process personal data under the following legal bases:
When processing is necessary to respond to booking enquiries, manage reservations and provide accommodation services.
Legal obligation: when processing is required for tax, accounting, invoicing, guest identification, accommodation reporting or other legal obligations applicable in Portugal.
Legitimate interests: when processing is necessary to manage our accommodation business, protect the website, prevent fraud, respond to communications and improve our services, provided that such interests are not overridden by your rights and freedoms.
Consent: where required by law, for example for certain cookies, marketing communications or optional services.
6. Lodgify Platform
This website and its booking functionalities are provided through the Lodgify platform. Lodgify may process personal data on our behalf in order to operate the website, display availability, manage enquiries, manage bookings, connect with external booking platforms and support the reservation process.
When you use the website or make a booking through the website, certain personal data may be processed and stored within Lodgify systems in accordance with Lodgify’s applicable privacy and data processing terms.
7. Payments Through Stripe
Payments connected with bookings are processed through Stripe. When you make a payment, Stripe may collect and process payment details such as card information, payment authentication data, billing details, transaction information and fraud prevention data.
House of Vines Portugal does not directly store full payment card details. Payment card data is handled by Stripe in accordance with Stripe’s own privacy and security standards.
8. Reservations Through Airbnb, Booking.com or Other Platforms
House of Vines Portugal may also receive bookings or booking-related personal data through third-party accommodation platforms, including Airbnb and Booking.com, where those platforms are connected with the Lodgify booking management system.
When you book through a third-party platform, that platform may act as an independent data controller for the personal data you provide directly to it. Their own privacy policies and terms will also apply. We may receive from those platforms the information necessary to manage your reservation and provide the accommodation service.
9. Google reCAPTCHA
The contact form on this website may be protected by Google reCAPTCHA. This service helps us prevent spam, abuse and automated submissions. Google may collect technical data such as IP address, browser information and user interaction data for security purposes.
Use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
10. Cookies and Similar Technologies
This website may use cookies and similar technologies to ensure the proper functioning of the website, support booking functionality, improve security, remember preferences, analyse usage and improve the user experience.
Some cookies may be strictly necessary for the website and booking system to function. Other cookies, such as analytics or marketing cookies, will only be used where legally permitted and, where required, after obtaining your consent.
You can manage or block cookies through the cookies consent popup banner that appear when you initially visit the website or through your browser settings. Please note that blocking some cookies may affect the functioning of the website or booking process.
11. Sharing of Personal Data
We may share personal data with the following categories of recipients, only where necessary and appropriate:
Website and booking platform providers, including Lodgify;
Payment service providers, including Stripe;
Accommodation platforms, such as Airbnb and Booking.com, where applicable;
Accounting, invoicing, tax or administrative service providers;
IT, hosting, security and technical service providers;
Public authorities, tax authorities, law enforcement bodies or other official entities, where legally required;
Professional advisers, where necessary for legal, accounting or compliance purposes.
We do not sell personal data.
12. International Data Transfers
Some of the service providers used in connection with this website, the booking system, payment processing, security tools or external booking platforms may process personal data outside Portugal or outside the European Economic Area.
Where such transfers are carried out by our service providers, we rely on those providers to implement the appropriate legal safeguards required under applicable data protection laws, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
We aim to use reputable service providers that provide information about their data protection and international transfer practices in their own privacy policies and data processing terms.
13. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to manage enquiries and bookings, provide accommodation services, comply with legal obligations, resolve disputes and maintain business records.
Booking, billing, accounting and tax-related data may be retained for the period required by applicable Portuguese law. Contact form enquiries may be kept for a reasonable period necessary to respond to the request and manage any related communication.
When personal data is no longer necessary, it will be deleted, anonymised or securely archived, unless continued retention is required by law or for the establishment, exercise or defence of legal claims.
14. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we take appropriate steps to protect personal data, we cannot guarantee absolute security.
15. Your Data Protection Rights
Under the GDPR, you have the following rights in relation to your personal data:
The right to access your personal data;
The right to request correction of inaccurate or incomplete data;
The right to request deletion of your personal data, where legally possible;
The right to request restriction of processing;
The right to object to processing based on legitimate interests;
The right to data portability, where applicable;
The right to withdraw consent at any time, where processing is based on consent;
The right to lodge a complaint with a supervisory authority.
To exercise your rights, you may contact us at: [email protected]
We may need to verify your identity before responding to certain requests.
16. Right to Lodge a Complaint
If you believe that your personal data has not been processed lawfully, you have the right to lodge a complaint with the Portuguese data protection authority:
Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa, Portugal
Website: www.cnpd.pt
17. Third-Party Websites and Platforms
This website may contain links to third-party websites or platforms, including payment providers, map services, social media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites or platforms. We recommend that you read their privacy policies before providing any personal data to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the website, booking process, service providers, legal requirements or our data processing practices.
The latest version will always be available on this website. The date of the last update will be indicated at the top of this page.
19. Contact
If you have any questions about this Privacy Policy or how your personal data is processed, please use one of this contacts:
Email: [email protected]
Phone: +351 969 747 947(1)